Privacy policy

Last updated: September 10, 2019

Cloud Reading Technology Company Limited (“CRT”) is committed to maintaining your confidence and trust with respect to your privacy. This privacy policy explains how we collect, use and share your personal information.

About our privacy policy

This privacy policy applies to our mobile apps and other services, including programs and events, that refer or link to this privacy policy (each, a “Service”). This policy may be supplemented by additional privacy statements, terms or notices provided to you. CRT that owns or administers the Service, as identified therein, is the primary controller of your personal information provided to, or collected by or for, the Service.

Information we collect

CRT collects information about you directly from your input.

Information you provide to us

The types of personal information that we collect directly from you depends on the content and features of the Service you use and how you otherwise interact with us and may include:

Contact details, such as your name, email address, postal address, phone number and social media handle;
Account login credentials, such as usernames and passwords, password hints and similar security information;
Content that you upload and share or store in your account, such as annotations, comments, contributions and replies;
Information that you communicate to us, such as questions or information you send to customer support;
Data that you provide to us as part of interacting with the Service, such as your favorites and search queries; and/or

Communications preferences, such as your preferred language and the frequency, type and format of the alerts you sign up to receive.

Device and usage data

The Service may automatically collect information about how you and your device interact with the Service, such as:

Computer, device and connection information, such as IP address, browser type and version, operating system and other software installed on your device, unique device identifier and other technical identifiers, error reports and performance data;
Usage data, such as the features you used, the settings you selected, URL click stream data, including date and time stamp and referring and exit pages, and pages you visited on the Service;

We collect this data through our servers and the use of cookies and other technologies. However, if you choose to block certain cookies, you may not be able to register, login, or access certain parts or make full use of the Service.

How we use your information

We are committed to delivering a relevant and useful experience to you. Depending on how you interact with us and the Service, we use your personal information to:

Provide, activate and manage your access to and use of the Service;
Process and fulfill a request, order, download, subscription or other transaction;
Enhance and improve the Service, such as add new content and features;
Notify you about changes, updates and other announcements related to the Service;
Deliver targeted advertisements, promotional messages, and other information related to the Service and to your interests;
Provide technical, product and other support and help to keep the Service working, safe and secure; and/or
Identify usage trends and develop data analysis, including for the purposes of research, audits, reporting and other business operations, such as to pay royalties and license fees to third-party content providers, determine the effectiveness of our promotional campaigns, evaluate our business performance, or in other ways pursuant to a customer agreement.

We may also use your personal information to:

Respond to your requests, inquiries, comments or concerns;
Invite you to submit or review manuscripts or otherwise participate in our publishing programs;
Conduct and administer user testing and surveys as well as sweepstakes, competitions and similar promotions;
Provide you with relevant promotional messages and other information about products, events and services of ours, our group companies and third parties such as societies and sponsors;
Enhance and improve our products, events and services and develop new ones; and/or
Comply with our legal obligations, resolve disputes and enforce our agreements.

Sharing of your information

We share your personal information in the following ways and contexts.

Our suppliers, service providers, and business associates

Depending on the Service provided, we share your personal information with our:

Suppliers, service providers, and business associates, including but not only editors, reviewers, payment processors, customer support, email service providers, event venues and service providers, mailing houses, shipping agents, marketing agents, and IT service providers;

to process the information as necessary to provide the Service, complete a transaction or fulfill your request or otherwise on our behalf based on our instructions and in compliance with this privacy policy and any other appropriate confidentiality and security measures.

Legal reasons

We will also disclose your personal information if we have a good faith belief that such disclosure is necessary to:

meet any applicable law, regulation, legal process or other legal obligation;
detect, investigate and help prevent security, fraud or technical issues; and/or
protect the rights, property or safety of CRT, our users, employees or others;

and as part of a corporate transaction, such as a transfer of assets to or an acquisition by or merger with another company.

Accessing and updating your information

The Service may allow registered users to directly access their account information and make corrections or updates at any time.

Keeping such information up to date is solely the responsibility of the user. Registered users may also close their account directly through the Service or by contacting the Service’s customer support.

You have the right under certain privacy and data protection laws, as may be applicable, to request free of charge:

Access to and correction and deletion of your personal information;
Restriction of our processing of your personal information, or to object to our processing; and/or
Portability of your personal information.

If you wish to exercise any of these rights, please contact us through the contact address provided below. We will respond to your request consistent with applicable laws. To protect your privacy and security, we may require you to verify your identity.

Data retention

We retain your personal information for as long as necessary to provide the Service and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, maintaining business and financial records, resolving disputes, maintaining security, detecting and preventing fraud and abuse, and enforcing our agreements.

Data security

We take precautions to safeguard your personal information against loss, theft and misuse and unauthorized access, disclosure, alteration and destruction through the use of appropriate technical and organizational measures.

Locations of processing

Your personal information may be stored and processed in the region or another country where CRT and their service providers maintain servers and facilities.We take steps, including through contracts, to ensure that the information continues to be protected wherever it is located in a manner consistent with the standards of protection required under applicable law.

Changes

We have the sole and absolute rights to change and update this privacy policy from time to time. The latest version will be posted on this page with an updated revision date.

Contact

If you have any questions, comments, complaints or requests regarding this privacy policy or our processing of your information, please contact:

Data Protection Officer
Cloud Reading Technology Company Limited
Room 1, 20/F, Global Gateway Tower, 63 Wing Hong Street, Lai Chi Kok, Kowloon, Hong Kong